The things you should know (our booking terms)
The maximum number of guests is 8 per booking. For legal reasons, we cannot accept additional guests/visitors, and we reserve the right to cancel your booking without a refund if there are more than 8 guests in your party.
We offer a minimum stay between 1 and 4 nights depending on the season (see our rates or availability calendar for details).
We offer a cot for a baby up to the age of 2 years, and a high chair for an infant/toddler (max. two of each per booking). Please keep in mind that the apartment is not well-suited to the needs of toddlers and younger children, who need to be supervised.
Strictly no pets. Certified guide animals are welcome.
Smoking or vaping of tobacco or non-tobacco products, as well as possession or use of any drugs is expressly forbidden on the entire property.
No parties, no commercial activities.
Check-in starts at 14:00, and you may check out comfortably until 12:00 (midday). Please get in touch in advance to confirm the approximate time of your arrival, especially if arriving at night. Luggage storage is available at the property, and we will be happy to accommodate early/late arrivals or departures!
If you would like to use our outdoor jacuzzi during your stay, please let us know early, so that we can make sure it is cleaned and prepared in time for your arrival.
Our cancellation policy for standard rates:
You may cancel free of charge until 30 days before your arrival.
If you cancel in the 30 days before arrival, or if you don't turn up, you will be charged the full price of the booking.
We are happy to move your dates subject to availability and payment of any pricing difference.
Our cancellation policy for special offers:
From time to time we may offer special rates or individual discounts. Typically, bookings made at these rates will be non-refundable. The cancellation terms applicable to your booking will be sent to you together with any discount code or individual offer.
You will be expected to pay 100% of the total price of your stay at the time of booking, and if you cancel or don't turn up, you will not be refunded.
Additional fees:
Local tax: €2.05 per guest per night (14 years of age and above)
Final cleaning fee: €300 per booking
Refundable damage deposit: €800 per booking (we accept cash or credit/debit cards)
Jacuzzi preparation/cleaning fee (on request): €150, please contact us to confirm interest
Meals, grocery shopping, other services (on request): please contact us to discuss your needs!
Additional benefits:
From 15 May to 31 October, all overnight stays at Bear & Bison Lake View include the Zell am See-Kaprun Summer Card!
During the winter season, pre-book your skis or snowboards online with our partner Europsport to claim at least 10% off the full rental price!
Our payment terms:
Payment by credit or debit card: At the time of booking, a deposit of 50% of the total price will be charged to your card. You will be required to pay the remaining balance by card via a payment link sent to you by email either immediately after booking (special offers) or approximately 2-4 weeks prior to your arrival (standard rates). All payments due must be made in full before arrival.
Payment by invoice: If you book your stay at least 15 working days before your planned arrival date, you may also pay by invoice (bank transfer). If this is your preferred method of payment, please do not book via the booking form on this site, which only offers a card payment option. Instead, please email us or use the contact form to let us know you are interested in paying by bank transfer. Once we confirm your booking, we will send you an invoice payable within 10 working days. Once you make the bank transfer, please send us a proof of payment. If no payment is received within the 10-day period, your booking will be cancelled.
Credit & debit cards are processed on-line securely via Stripe.com
Damage deposit: Damage deposit will be payable upon arrival either by credit or debit card, or cash.
In case of damage or loss to the property caused by guests, the hosts have a right to retain the damage deposit, partially or fully, to cover the costs incurred. Any costs in excess of €800 may be charged to the guest’s payment method on record. We endeavour to resolve such cases with respect and fairness.
Our privacy policy:
We use personal and credit card data, and any other information you voluntarily provide (e.g. expected arrival time, license plate number, your preferences, comments) solely for the execution of the booking, unless you have given your explicit consent to other uses. We will process the data to record your booking as requested, to provide the services booked, to contact you in case of questions or problems, and to ensure correct payment.
By booking your stay at Bear and Bison Lake View you confirm that you have read, understood, and accept the information and terms on this page.