Things to know before you book
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Select your dates in the booking form below to see our rates. Scroll through our calendar to see our availability at a glance.
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We have noticed an increase in the number of fake listings pretending to be “Bear & Bison Lake View” on various booking platforms. Please read this important note about online scams before you book.
We only rent via this website and 3 other channels: booking.com, airbnb and vrbo.
We will always offer our best available rates here on this website.
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The maximum number of guests is 8 per booking. For legal reasons, we cannot accept additional guests/visitors, and we reserve the right to cancel your booking without a refund if there are more than 8 guests in your party (this includes all adults and children regardless of age).
We offer a minimum stay between 2 and 4 nights depending on the season (please check our booking form for details). For shorter stays please contact us directly.
We offer a cot for a baby up to the age of 2 years, and a high chair for an infant/toddler (max. two of each per booking). Please keep in mind that the apartment is not well-suited to the needs of toddlers and younger children who need to be supervised.
Strictly no animals/pets.
Smoking or vaping of tobacco or non-tobacco products, as well as possession or use of any drugs is expressly forbidden on the entire property. In case of smoking, an extra cleaning fee may apply.
No parties, no commercial activities.
Check-in starts at 14:00, and you may check out comfortably until 12:00 (midday). Please get in touch in advance to confirm the approximate time of your arrival, especially if arriving at night. Luggage storage is available at the property, and we will be happy to accommodate early/late arrivals or departures on request!
Please also read our House Rules here.
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You may cancel your booking free of charge until 30 days before your arrival.
If you cancel in the 30 days before arrival, or if you don't turn up, you will be charged the full price of the booking.
We are happy to move your booking to other dates subject to availability and payment of any price difference. If you request to move your booking less than 30 days before the original arrival date, the booking becomes non-refundable.
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From time to time we may offer special rates or individual discounts. Typically, bookings made at these rates will be non-refundable. The cancellation terms applicable to your booking will be sent to you together with any discount code or individual offer.
You will be expected to pay 100% of the total price of your stay at the time of booking, and if you cancel or don't turn up, you will not be refunded.
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Payment by credit or debit card: At the time of booking, a deposit of 50% of the total price will be charged to your card. You will be required to pay the remaining balance by card via a payment link sent to you by email either immediately after booking (special offers) or approximately 6 weeks prior to your arrival (standard rates). All payments due must be made in full before arrival.
Payment by invoice: If you book your stay at least 15 days before your planned arrival date, you may also pay by invoice (bank transfer). To use this option, please contact us directly by e-mail or via the contact form. Once we confirm your booking, we will send you an invoice payable within 5 working days. Once you make the bank transfer, please send us your proof of payment. If no payment is received within the 5-day period, your booking may be cancelled.
Credit & debit cards are processed securely via Stripe.com
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Local tourism tax: €2.55 per guest per night (all guests aged 14 years and above)
Final cleaning fee: €380 per booking
Refundable damage deposit: €800 per booking (we accept cash against a receipt, or credit/debit cards)
Damage deposit is payable upon arrival. If a credit or debit card is used, the deposit will be refunded within 7 days of departure (as soon as possible once no damage has been confirmed).
Guests are required to provide a valid and working method of payment to cover the damage deposit in full. Failure to do so may result in a cancellation of your booking.
In case of damage or loss to the property occurring during a guest’s stay, the hosts have a right to retain the damage deposit, partially or fully, to cover the costs incurred. Any costs in excess of €800 may be charged to the guest’s payment method on record. We endeavor to resolve such cases with respect and fairness.
Please note that the final cleaning fee of €380 per booking does not cover unusual or unexpected cleaning costs (e.g. dry-cleaning of carpets, removing unusual or persistent stains or smells from furniture or fittings, etc.)
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From 15 May to 31 October, all overnight stays at Bear & Bison Lake View include the Zell am See-Kaprun Summer Card!
We offer a personal concierge service for all our guests. It includes assistance with local reservations (e.g. restaurants, transfer services, sports equipment etc.), local recommendations and tips. Some of our additional paid services are listed in the next section (Optional Services)
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We offer a number of additional services, some of which can be requested directly via the booking form.
Outdoor jacuzzi: €150 (request via booking form or notify at least 2 days before arrival, to ensure availability)
Grocery shopping before your arrival: €50 per booking
Mid-stay cleaning and towel change: €160 (recommended for stays longer than 4 days)
On request, we are also happy to arrange the following:
Private in-house catering
Special occasion decorations/cake
Sports massage
Read more here, or contact us directly with any questions or personal requests!
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We use personal and credit card data, and any other information you voluntarily provide (e.g. expected arrival time, license plate number, your preferences, comments) solely for the execution of the booking, unless you have given your explicit consent to other uses. We will process the data to record your booking as requested, to provide the services booked, to contact you in case of questions or problems, and to ensure correct payment.